Policies
CUSTOMER SERVICE
If you need help with an order, please call 1-866-920-0278 toll-free to speak with our customer service voice mail. We will return your call as soon as possible.
RETURN POLICY
If you are not satisfied with a purchase from our website, you can return the item within 30 days. We will refund the merchandise price within 30 days of receipt of the product. You are responsible for all return shipping and insurance.
Ship the items in original condition with the original invoice to:
ETC, LLC
536 Northwood Road
West Palm Beach, Florida 33407
SALES TAX
We are required by law to collect applicable state and local taxes for all shipments to Florida.
PRICING
ETC reserves the right to change prices and policies on any products offered without notice. We regret that we cannot give price adjustments to any previously purchased items.
SHIPPING
Call us for shipping and insurance rates. If you prefer using your own shipping service, the items must be insured for the full price in US dollars. Please call or email us at the time of purchase. At this time we do not ship to foreign countries or US territories except by FEDEX.
PRIVACY STATEMENT
Overview
Thank you for visiting ETC. LLC and reviewing our privacy policy. ETC.LLC does not collect personal information about visitors to our Website unless you choose to provide that information to us. ETC.LLC does not sell, exchange or release your personal information.
Information Collected and Stored Automatically
If you visit our Website, we automatically gather and store the following information about your visit so that we can track the use of our Website in order to make improvements. This information is stored and used in the aggregate only, and is not used to contact you personally:
- The IP address from which you access our Website
- The name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account)
- The type of browser and operating system used to access our Website
- The date and time you access our site
- The pages, files, documents and links that you visit
- The Internet address of the website from which you linked to this Website
If You Send Us Personal Information
ETC. LLC’s Website will only collect personal information which you knowingly and voluntarily provide by, for example, sending emails, completing the contact and finder’s service forms, or ordering merchandise. If you provide us with personal information, we will normally respond to your inquiry, request or order. We will never share your name or information outside of ETC.LLC. unless you affirmatively authorize us to do so. (ex. sharing shipping information with our shipper or your authorized shipper)
Linking
Within ETC.LLC’s Website there may be links to non-ETC. LLC websites. When you link to third party websites, you leave our Website and no longer will be subject to our privacy policy. ETC. LLC is not responsible for the privacy practices nor the content of non-ETC. websites, and such link is not intended to be an endorsement of the non-ETC. website or its content.